The information outlined below is designed to ensure all parties have a clear understanding of the terms of booking and canceling courses.

Initial enquiries.

These may be made by telephone to arrange the date on a provisional basis. The date will be kept available for 3 days following the initial call. This must then be confirmed by e mail.

Booking the course.

All bookings should be made in writing or through e mail. Telephone bookings are not accepted as confirmed.

An initial booking fee of £50 is requested by the company to cover initial administration and course registrations where applicable and to secure the diary date. This is then deducted from the final fee payable. The final payment is due within 14 days of the course taking place. Regular contracted customers receive 30 day payment terms.

Cancellation charges.

Should circumstances mean you need to cancel a course the fees are as follows:

Any course cancelled after confirmation of booking can be re booked for a new date at the time of cancellation and the initial booking fee will be transferred to the new date. Should this new date be cancelled the initial booking fee is retained by Opus Training.

Trainers’ arrival and course delivery unable to take place the full fee quoted will be charged to cover costs incurred to the trainer in travel and course materials.

On occasions of unforeseen circumstances Opus Training have the right to cancel or postpone a course and transfer to a new date.

All cancellations and postponements must be confirmed in writing or by e mail.


These are payable in 2 installments, the 1st being due at commencement of the programme, the 2nd due on certification. Certificates will be retained by Opus Training until all payments are received.

Method of payment.

Payments can be made by cheque directly to – Opus Training or through bacs.
Late payments are subject to a 10% surcharge.

Late arrivals.

The course content is designed to reflect the regulations, standards and current legislation therefore candidates should be present for the whole of the duration of the course. Late arrivals will be accepted up to 15 minutes into the course start time.

The trainer has the right to refuse a candidate if they feel they are a disruptive influence, abusive towards the trainer or other participants, under the influence of alcohol or drugs or appear to be unfit or unwell enough to complete the course.
The candidates’ company or line manager will be informed where these details have been provided.

Course numbers can vary depending on the venue and type of course being delivered. The venue should be adequate for the numbers attending the course. First Aid courses will require the use of floor space and therefore tables should be removed prior to the course or be easily removed during the day.

For those courses requiring examinations there must be enough space for participants to be separated to ensure the exam is carried out to the awarding bodies specified guidelines.
No trainer will carry out a training or examination with participants in two rooms.

Opus Training staff will be happy to discuss your individual requirements with you.

Suitable Attire

Some courses such as the First Aid require the participants to participate in practical activities; all participants should be suitably dressed for such occasions. It is suggested that ladies for example wear trousers and where possible avoid low cut or strapless tops.

Distance/Blended Learning Programmes

NCFE have specific criteria for this course delivery and we will be happy to discuss these upon your enquiry.